Privacy Policy

Last Updated: 16 June 2026

At True Property Builders, we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data in accordance with the New Zealand Privacy Act 2020.

By using our website, submitting a lead form, or engaging our construction services, you agree to the collection and use of your information as described in this policy.

1. What Information We Collect

We only collect personal information that is necessary to provide our building, subdivision, and consulting services, or to communicate with you effectively. This may include:

  • Contact Details: Name, email address, phone number, and current residential address.

  • Property & Project Information: The street address of your proposed project, section sizes, and your specific building requirements or feasibility requests.

  • Financial Information: Billing details, project budgets, and payment history (collected only when you enter into a contract with us).

  • Digital Interaction Data: IP addresses, browser types, and cookies when you browse our website, as well as data submitted through third-party platforms like Meta (Facebook/Instagram) Lead Forms.

2. How We Collect Your Information

We collect personal information through the following channels:

  • Directly from you: When you fill out a contact form on our website, submit a Meta Lead Form, call us, or email us to request a quote or feasibility check.

  • From public records: When assessing your project, we may cross-reference your property address with public databases, such as Auckland Council GeoMaps, to check zoning, underground services, and property boundaries.

  • Automatically: Through website analytics tools and tracking pixels (such as the Meta Pixel) that monitor how you interact with our digital marketing and website.

3. How We Use Your Information

Your data is used strictly for legitimate business purposes, including:

  • Providing Services: To conduct initial feasibility checks, prepare accurate quotes, and manage your construction or subdivision project.

  • Communication: To contact you regarding your inquiry, project updates, or administrative matters.

  • Marketing & Advertising: To deliver targeted digital advertising (e.g., via Meta Ads) and to create "Custom Audiences" based on website visitors or past inquiries. Note: You can opt out of marketing communications at any time.

  • Compliance: To process council resource and building consents on your behalf.

4. Who We Share Your Information With

We do not sell your personal information. We only share it with trusted third parties when necessary to deliver your project:

  • Auckland Council & Regulatory Bodies: To apply for and secure necessary building, resource, and subdivision consents.

  • Subcontractors & Consultants: Trusted architects, engineers, surveyors, and tradespeople who are directly involved in quoting or completing your build.

  • Service Providers: Secure third-party software platforms we use for customer relationship management (CRM), project management, invoicing, and digital marketing (e.g., Meta).

5. How We Store and Protect Your Data

We take all reasonable steps to ensure your personal information is secure. Your data is stored in secure, cloud-based project management and CRM systems protected by encryption and strict access controls. Only authorised TPB staff and necessary contractors have access to your personal information.

6. Cookies and Digital Tracking

Our website uses cookies and tracking pixels to improve user experience and measure the effectiveness of our marketing. These tools do not personally identify you but track your browsing behavior on our site. You can adjust your browser settings to decline cookies; however, this may limit your ability to use certain features of our website.

7. Your Rights (Access and Correction)

Under the New Zealand Privacy Act 2020, you have the right to know what personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

  • To request a copy of your information: Please contact us via the details below.

  • To request a correction: If you believe the information we hold is inaccurate, you can ask us to update it.

  • To opt out: You may unsubscribe from our marketing emails or request to be removed from our marketing databases at any time.

8. Contact Us

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please get in touch with our Privacy Officer:

  • Email: admin@truepropertybuilders.co.nz

  • Phone: 021 998 495